Frequent questions

 

 

 

How does the 30 night trial work?

 

• We offer you a 30-night trial without obligation. Try your Langel comfortably at home, sleeping, you will love your new mattress  but if it is not, you only have to contact us within the trial period. We'll pick up the mattress and give you a full refund, it's that easy. In addition, we offer a 30-night trial, not only on mattresses, but on all of our products.

How do we ship?

• In the last step of production, the Langel mattress is rolled, vacuum packed and finally placed in a box designed to make transport as efficient as possible. You will receive a shipping confirmation and we will deliver the mattress directly to your home. Keep in mind that the different products, especially if you have bought a Pack in separate packages and their delivery can be made on different days. 

How do returns and refunds work?

• Returns within the 30-night trial period are free and your purchase will be refunded in full. For more detailed information on how we make returns, see the "Returns" point. 

Does the mattress need a special foundation?

• Our Langel mattress adapts to all types of bases, whether it is a slatted base, a canapé or upholstered bases. mattress cover  It is non-slip, so it will always stay in place.

What happens to the returned mattresses?

• Products that have already been used are not put back into circulation. In case of return, we coordinate the collection through a logistics partner. To protect resources and the environment, we recycle all recyclable mattress items. The rest is disposed of appropriately.